Privacy Policy

Introduction

Guardium Towing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services or visit our website at guardiumtowing.com.

Information We Collect

Personal Information

When you request our services or contact us, we may collect:

• • Name and contact information (phone number, email address)
• • Vehicle information (make, model, year, license plate)
• • Location information (pickup and drop-off addresses)
• • Payment information (credit card details, billing address)
• • Service-related notes and special instructions
• • Communications with our dispatch team

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, and pages visited. We use cookies and similar technologies to enhance your experience.

How We Use Your Information

We use the information we collect to:

• • Provide towing and roadside assistance services
• • Process payments and billing
• • Communicate with you about your service requests
• • Provide documentation and receipts for your records
• • Improve our services and customer experience
• • Send service updates and promotional communications (with your consent)
• • Comply with legal obligations

Information Sharing

We may share your information with:

• • Third parties you authorize us to share information with
• • Repair shops (when you request vehicle delivery)
• • Payment processors (to process transactions)
• • Law enforcement (when required by law)
• • Service providers who assist our operations

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for seven years in accordance with Canadian business record requirements.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• • Access your personal information we hold
• • Request correction of inaccurate information
• • Withdraw consent for certain uses of your information
• • Request deletion of your information (subject to legal requirements)
• • File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: